Serviceaide

Serviceaide

Garmischer Straße 4

80339 Munich

Germany

Founding year: 2016

Number of employees: 300

Serviceaide was founded in June 2016 by Wai Wong, Bill Guinn and Yip Ly. Serviceaide is a leading intelligent service and support company with a vision to transform modern service management by applying breakthroughs in artificial intelligence, machine learning and natural language processing. The goal is to deliver better experiences, provide improved self-service and empower service managers in large and medium enterprises and organisations. Serviceaide’s product portfolio includes ChangeGear (acquired from SunView), the Luma virtual agent with automation and knowledge management, and the POB (Point of Business) service management platform (acquired from Wendia). The Luma virtual agent and knowledge management can be integrated into any ITSM tool, not just ChangeGear or POB.

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