This characterizes the software solution
Organize the entire department and deliver internal services in a high quality, transparent and effortless way.
Digitizing the business becomes easier and more cost-effective with ALVAO Asset Management and Service Desk. ALVAO’s solutions are Microsoft CoSell certified and perfectly complement MS 365 applications and services. The solutions are easy to implement, fit exactly into the MS infrastructure, optimize Azure consumption and increase the utilization of MS 365 applications.
Thanks to ALVAO Asset Management, you know exactly where the assets are and what condition they are in, regardless of location. The overview not only of hardware and software, but of all registered objects from purchase to delivery is transparent. Manage your assets with the necessary details and automate the related tasks. No searching, no losses and no confusion. Complete your SAP with web inventory of assets and electronic handover protocols.
ALVAO Service Desk serves as a one-stop shop for all requirements from different departments, ideal for the modern workplace. The manager has an overview of the workload in the team, SLA priorities. The Outlook and Teams add-ins make co-working easy for every user. Thanks to full integration with Microsoft 365, administration of our system does not require any extra effort. You can also browse the subject database, read the latest news or create a new request from the catalog directly from the home page.
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Configuration Management
ALVAO uses a user licensing model where each internal user using the system is charged regardless of the user’s role. Individual license model applies to an unlimited number of external users for a defined group of internal solvers.
ALVAO uses a PC/NB licensing model where 1 PC/NB includes 50 defined objects (printer, server, car, cell phone, keys, cards, etc.) in the price.
Available License Models
- Desktop License
- Named User License
- Enterprise License
- ALVAO Service Desk is available both as an on-premises solution (installable) and as a cloud offering (SaaS).
- ALVAO is also available in Azure and aligns local data security requirements over data storage.
Available operating Models
- on premise
- Public Cloud (Germany)
- Public Cloud (International)
- Private cloud
Where is the software used? - References
ALVAO has experience in a wide range of industries, including manufacturing, finance, retail, healthcare, education and the public sector.
ALVAO’s customers include e.g. Hartmann-Rico, Dr. Oetker, Penny Markt (REWE Group), Skoda as well as hospitals and public authorities.
Do you need help? - Support
ALVAO 24 x 7 rich knowledgebase, self-service portal. ALVAO Partner.
Always up to date - training courses
- ALVAO is inherently easy to adapt and does not require extensive training.
- A basic walkthrough of the solution can be performed remotely and, if desired, in person wherever required together with the ALVAO partner.
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