baramundi Ticketing System (powered by Omninet)


baramundi Ticketing System (powered by Omninet)

Certified Version:

FALL 2021

Your Contact

William Fendt



This characterizes the software solution

The products from baramundi are combined in the baramundi Management Suite according to a holistic, future-oriented unified endpoint management approach: Client management, mobile device management and endpoint security are carried out via a common interface, in a single database and according to uniform standards. By automating routine tasks and providing a comprehensive overview of the status of all endpoints, the baramundi Management Suite optimizes IT management processes. It relieves the burden on IT administrators and ensures that users have the necessary rights and applications on all platforms and form factors – on PCs, notebooks and mobile devices – at all times and in all places.


Certified Practices

  • Incident Management
  • Service Request Management
  • Problem Management
  • Change Enablement
  • Knowledge Management

License Model

Simple Software-As-A-Service (SaaS) “all inclusive” subscription model. The price is calculated according to the number of users per month (customers or users of the self-service portal are not considered as users and can be managed with the system free of charge). There is no limit to the number of customers, tickets, assets or other processes entered.
49€ per user and month: Includes all standard processes and basic features; features plus KPI reporting and customization options, support access via email and web portal.

Available License Models

  • Named User License

Operating Model

baramundi Ticketing System is offered as a pure public cloud model. This means that baramundi operates the system at the provider OMNINET and provides the customer with access via web browser for the defined contract period. Each customer has its own application instance for its own data.

Available operating Models

  • Public Cloud (Germany)
  • Public Cloud (International)
  • Private cloud

Available languages

  • German
  • English

Where is the software used? - References

The baramundi ticketing system is based on OMNITRACKS and is already being used successfully by numerous customers.

Do you need help? - Support

Support via web portal, email or phone is included (number of support requests is not limited). Support is provided in English and German. Support hours are weekdays 8.30-17.00 o’clock

Always up to date - training courses

For the baramundi Ticketing System, all training materials are provided free of charge in the form of online help. The online help is constantly being expanded. The system is designed for intuitive setup without the need for training. If the customer still requires support, individual consulting is offered for billing on a time and material basis.


baramundi Software AG

baramundi Software AG

Beim Glaspalast 1

86153 Augsburg


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