Tool
baramundi Ticketing System (powered by Omninet)
Certified Version:
FALL 2021
Your Contact
Free test access:
This characterizes the software solution
The products from baramundi are combined in the baramundi Management Suite according to a holistic, future-oriented unified endpoint management approach: Client management, mobile device management and endpoint security are carried out via a common interface, in a single database and according to uniform standards. By automating routine tasks and providing a comprehensive overview of the status of all endpoints, the baramundi Management Suite optimizes IT management processes. It relieves the burden on IT administrators and ensures that users have the necessary rights and applications on all platforms and form factors – on PCs, notebooks and mobile devices – at all times and in all places.
Certifications
Certified Practices
- Incident Management
- Service Request Management
- Problem Management
- Change Enablement
- Knowledge Management
License Model
Simple Software-As-A-Service (SaaS) “all inclusive” subscription model. The price is calculated according to the number of users per month (customers or users of the self-service portal are not considered as users and can be managed with the system free of charge). There is no limit to the number of customers, tickets, assets or other processes entered.
49€ per user and month: Includes all standard processes and basic features; features plus KPI reporting and customization options, support access via email and web portal.
Available License Models
- Named User License
Operating Model
baramundi Ticketing System is offered as a pure public cloud model. This means that baramundi operates the system at the provider OMNINET and provides the customer with access via web browser for the defined contract period. Each customer has its own application instance for its own data.
Available operating Models
- Public Cloud (Germany)
- Public Cloud (International)
- Private cloud
Available languages
- German
- English
Where is the software used? - References
The baramundi ticketing system is based on OMNITRACKS and is already being used successfully by numerous customers.
Do you need help? - Support
Support via web portal, email or phone is included (number of support requests is not limited). Support is provided in English and German. Support hours are weekdays 8.30-17.00 o’clock
Always up to date - training courses
For the baramundi Ticketing System, all training materials are provided free of charge in the form of online help. The online help is constantly being expanded. The system is designed for intuitive setup without the need for training. If the customer still requires support, individual consulting is offered for billing on a time and material basis.
Manufacturer
baramundi Software AG
Beim Glaspalast 1
86153 Augsburg
Germany
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