Tool
KIX Pro 18
Certified Version:
18
This characterizes the software solution
The two browser-based service systems KIX (free of charge) and KIX Pro (fee-based) contain comprehensive functions to support you efficiently in your IT service and technical service. This provides optimal support for your daily service business. KIX Pro can be extended with numerous additional modules in addition to the basic functions included out-of-the-box. KIX Pro is open source and the ideal solution for medium and large service teams. The open interface architecture makes the system perfect for integration into heterogeneous IT landscapes. KIX Pro can be deployed on-premise or in your cloud.
With KIX Pro, you have the opportunity to introduce ITIL workflows step-by-step in your service organization. All essential workflows for service employees are mapped. Intuitive call guidelines for the hotline and comprehensive integration options in related systems such as inventory, JIRA or the telephone system can be used to support this. In the self-service portal, IT users, as customers of the service organization, have a direct overview of all their set incidents. Simple templates help with the reporting of service requests.
Certifications
Certified Practices
- Monitoring & Event Management
- Incident Management
- Service Request Management
- Problem Management
- Service Catalogue Management
- Service Level Management
- Service Continuity Management
- Information Security Management
- Change Enablement
- Relationship Management
- Knowledge Management
- Service Financial Management
- Measurement & Reporting Management
- Service Configuration Management
- Supplier Management
License Model
Maintenance for KIX Pro and the additional modules is charged per instance. Software maintenance includes software maintenance and the provision of updates and further developments. In addition, a certain support level is included depending on the maintenance contract. Furthermore, we offer the possibility to participate in our training program (e.g. adminstrator training) as well as in the regularly performed tech updates.
Available License Models
- Desktop License
- Enterprise License
- GPL
Operating Model
KIX Pro can be deployed on-premise, in your private cloud or in a managed cloud operated by us.
Available operating Models
- on premise
- Public Cloud (Germany)
- Private cloud
Available languages
- German
- English
Where is the software used? - References
Medical, energy & power engineering, educational institutions, service. Here is an excerpt from our reference list:
IT & Telecommunications: Cancom, T-Systems, Aucotec, Burda Digital Systems, Telemark, Bigpoint, d.velop, DOKOM21, Gigahertz, htp, Magdeburg City Com, Robotron Datenbank-Software
Public clients: Berlin Senate Administration, Mecklenburg-Western Pomerania State Audit Office, Central Saxony County, Evangelical Lutheran Church, City of Freiburg im Breisgau, Luechow-Dannenberg County, Erlangen-Höchstadt District Office
Industry: Continental Reifen Deutschland, OSRAM-Continental, Rolls Royce Deutschland, Siemens AG, Wisag Automatisierungstechnik, KRATZER Automation, SURTECO, Otto Ganter, R.STAHL
Transport & Logistics: DB Cargo Logistics, Lufthansa Industry Solutions, Nosta-Transport
Health & Medicine: Apostore, MSG Management- und Servicegesellschaft für soziale Einrichtungen, Universitätsklinikum Freiburg, Sächsisches Krankenhaus Rodewisch, Intermed Service, Josephs-Hospital Warendorf, Rotkreuzklinikum München, Niels-Stensen-Kliniken
Energy & energy technology: BayWa r.e. renewable energy, German Energy Agency, Eisenacher Versorgungs-Betriebe, AVU Aktiengesellschaft für Versorgungsunternehmen
Educational institutions: German National Library, Helmut Schmidt University of the Federal Armed Forces Hamburg, Bergische University Wuppertal, European University Flensburg, Bielefeld University of Applied Sciences, Leibniz University Hanover, TU Darmstadt, University of Vechta, University of Potsdam
Service: Bavaria Cleaning Gebäudereinigung, Chamber of Crafts Upper Franconia, Stollfuß Medien, TLG IMMOBILIEN
Do you need help? - Support
KIX and KIX Pro are intuitive service management systems. Nevertheless, we recommend to secure the productive operation of your system by our professional support team. Due to our high level of specialization and many years of project experience, we know quickly what to do in case of malfunctions, usage problems or configuration issues. Our German and English speaking service team offers support levels from 7×5 for normal office hours up to 24×7.
Product Maintenance
Product Maintenance includes the maintenance and further development of the entire KIX Pro software and additional modules. We ensure that commonly used feature requests are incorporated into the standard of the software. You receive the software in your exclusive download area. Due to the integrated work of our product team, you will receive quality-assured software with appropriate user and administration documentation. At the same time you become part of the KIX community. You have the possibility to participate in administration trainings in Chemnitz. Once a year, a user conference lasting several days takes place to exchange experiences. In the forum KIX administrators worldwide support each other, supplemented by our service team.
Update Service
With our Update Service you will get the latest version of your KIX Pro delivered and installed directly to your home. You immediately have all the latest functions at your disposal and enjoy the security of knowing that your software is always at the cutting edge of development. The Software Update Service saves logistics and labor, reduces costs and creates budget security.
Managed Cloud
Don’t waste time and resources operating and administering your service software. Simply outsource KIX Pro to the cloud. We ensure fast deployment, stable availability and high scalability according to the requirements of your growing service organization.
Always up to date - training courses
We offer training courses and workshops. In the area of service management with KIX, we offer training courses with different focuses based on our experience, depending on your needs. This includes administrator and user training. We would also be happy to conduct training courses geared to your specific project aspects on your premises.
Our workshops are tailored by our consultants to your individual needs and specific requirements/installations and are conducted at your site.
Manufacturer
c.a.p.e. IT GmbH
Schönherrstraße 8
09113 Chemnitz
Germany
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