This characterizes the software solution

OMNITRACKS is Software Made in Germany – the support and development of OMNINET is located entirely in Germany. The manufacturer OMNINET has over 20 years of experience in the development of sophisticated IT service management software and has created a ticketing system based on the proven software platform OMNITRACKER especially for SME’s who want to use the advantages of a professional ticketing system but do not want complex and expensive implementation projects with individual customizing.

The OMNITRACKS solution is provided as a pure cloud model and operated by OMNINET in certified data centers. The application can be deployed productively within one day through intuitive system parameterization and master data imports on your own. The essential ITIL practices are supported out-of-the-box and can be applied in a simplified way, if required, based on the company’s own best practices. In addition to the IT Service Management practices, several individual ticket processes can be activated in the system, e.g. to allow internal ticket processes to be handled in a structured manner by a specialist department (e.g. for external customer service requests, marketing requests, requests to the legal department, etc.). This makes OMNITRACKS a flexible system for any ticket type and request type. Together with an integrated CMDB, knowledge base and task management as well as a customizable self-service portal, OMNITRACKS is a full-featured service desk solution at an affordable and simple pricing model for a quick start into modern ticketing.

Customers who need more flexibility, customizing and additional enterprise service processes over time can easily migrate to the OMNITRACKER ITSM Center solution, as both solutions are technically based on the OMNITRACKER business process platform.